Athens, March 30, 2020

 

Dear customers,

In the context of the unprecedented emergency situation of COVID-19, and following the emergency measures already taken by ACS Courier and Postal Services to serve its customers and prioritize public health, we would like to inform you about the upcoming changes to our services, with effect from 01/04/2020 and until further notice.

Specifically:

• Shipment delivery times are modified according to the following table:

Basic Express Services Next Day Delivery	Delivery Time*
Within the same city	1-3
Within the same region	1-3
To land destinations	1-3
To island destinations	1-5
To “difficult to access” areas **	1-7

* Delivery times are business days (see ACS Official Price List Clarifications & Explanations No. 3.5 and 15)

** as specified in the ACS Official Price List Clarifications & Explanations (No. 3.5 and 5)

• Morning delivery (up to 10:00) and Delivery within a 2-hour frame (appointment) services are suspended.
• The period of shipments remaining at ACS local stores is changed to 7 calendar days.
• ACS will make 1 attempt at the address of the recipient and in case of non-delivery, the shipment will remain in the store for up to 5 calendar days (from the date of non-delivery) and not more than 7 days in total, in order for the recipient to pick it up from the ACS Local Store front desk or the ACS Smart Points front desk (after using the free web mobile “ACS ReDirect” service).
• The sender and the recipient will be informed online of each shipment’s progress through the official ACS website, the “ACS Mobile App” and through the “ACS Web Business Tools” and “ACS Connect” applications (for contract clients).
• To facilitate recipients, ACS may inform them though the ACS Info service (sms or Viber messages) about the date / time of the delivery attempt, as well as the period which the shipment will remain at the local ACS store, and / or the possibility to use the free "ACS ReDirect" service (where provided) in order to choose pick-up from the authorized ACS services points.
• Specifically, in cases of the recipient’s change of address, ACS will forward the shipment to the corresponding ACS service point and the recipient will have to pick it up from the new service point’s front desk (to-point service).

It is reminded that for the success of deliveries it is necessary to register the correct mobile phone number of the recipient and complete the destination address details in full (Street, Number, Postal Code, Area). In any case, and after the expiry of the above-mentioned period, shipments not received by the recipients will be returned to their senders.

Thank you in advance for your understanding and trust. We will keep you updated on any further developments.

Yours sincerely,

 

A. Vallas

Commercial Director

ACS Courier and Postal Services