All the points where the ACS Smartpoint Lockers are located are posted on the ACS website. By entering your address in the relevant field, you can find the nearest point, and by clicking on "Navigation instructions", you will be navigated directly to the point (via smartphone).

https://www.acscourier.net/en/myacs/my-tools/acs-points-locator/?branchTypes=5

Most lockers operate 24X7 even on holidays (depending on the ACS point). Click on the link below to see the operating hours of each point, as well as the closest to you:

https://www.acscourier.net/en/myacs/my-tools/acs-points-locator/?branchTypes=5

Yes, there is a limit, since the lockers have specific dimensions. The maximum dimensions of the packages that can be placed in an ACS Smartpoint Locker are 50cm height x 44cm width x 59cm depth, and the maximum actual weight is 10 kg.

Yes, you can reopen the locker where your package is located by tapping the "Pickup from ACS Locker" button in the ACS Mobile App.

If the locker does not open, you can contact ACS Customer Service at 211 500 5264, which operates Monday to Friday from 09:00 to 19:00. Alternatively, you can fill out the contact form on our website, and a customer service representative will get in touch with you soon:

https://www.acscourier.net/en/customer-support/information-desk/contact-us/

The change of the mobile phone number linked to the shipment is possible only upon a written request from the sender (e.g. the e-shop), since the sender is also responsible for registering the complete details of the shipment's recipient.

At the moment, payment by card is not possible at the selected locker, since it is not provided in all ACS Smartpoint Lockers. We will inform you soon about the addition of this functionality.

Your shipment will be ready for pick-up from the ACS Smartpoint Locker of your choice when you receive a notification via e-mail, ACS Mobile App, Viber, or SMS, to the e-mail address and mobile phone number that have been linked to the shipment. The notification you will receive will list all the information you need to collect your shipment, such as the shipment number and the time frame the shipment will be waiting for you to collect it in the ACS Smartpoint Locker.

To pick up your delivery, you need to have already downloaded the ACS Mobile App on your mobile phone and tap the "Pick Up from Locker" button displayed on the home screen. The button is red only when your shipment is located in an ACS Locker and gray if its placement in the locker is still pending.

Important: When you are in front of the ACS Locker, you should turn on Bluetooth on your mobile phone, so it can connect with the locker and open the cell with your shipment.

The usual time for your shipment to be placed in an ACS Smartpoint Locker is 1-2 business days from the time this point was selected. You will know that your shipment has reached the ACS Smartpoint Locker of your choice, so you can pick it up when you receive a notification via e-mail, ACS Mobile App, Viber, or SMS, to the e-mail address and mobile phone number that has been linked to the shipment.

To pick up your delivery from an ACS Locker point, you need to have already downloaded the ACS Mobile App on your mobile phone and activate Bluetooth on your phone when you arrive at the ACS Locker.

To pick up your shipment from ACS Lockers that do not have a screen, you don’t need a PIN. The pickup process is completed through the ACS Mobile App.

The usual time that a shipment will remain at an ACS Smartpoint Locker point is 2 calendar days from the date you receive the relevant notification via e-mail, ACS Mobile App, Viber or SMS, to the e-mail address and mobile phone number that have been linked to the shipment. This date refers to all the notifications you will receive from ACS. If you don’t pick up your delivery from the ACS Locker by this date, you can still collect it later from the respective ACS store (you will receive the store location on your mobile phone).

The pickup of the shipment can only be completed via the ACS Mobile App registered with the mobile phone number that is linked with the shipment. Additionally, sharing information about your shipment with other people is not recommended by ACS, for security reasons. ACS S.M.S.A. will not be held responsible if the delivery is completed by another person.